Optimizing Correspondence Administration Management to Improve Employee Productivity at The General Bureau of The Regional Secretariat of Central Kalimantan Province
DOI:
https://doi.org/10.55927/ijems.v3i2.103Keywords:
Correspondence Administration, Employee Productivity, Digital Archiving, Public Bureaucracy, Administrative ManagementAbstract
This study aims to explore and analyze the optimization of correspondence administration management and its impact on employee productivity at the General Bureau of the Regional Secretariat of Central Kalimantan Province. Efficient document handling systems are crucial in the public sector, where correspondence plays a central role in facilitating decisions, issuing directives, and maintaining operational continuity. The research employed a qualitative descriptive method involving 30 employees directly engaged in administrative tasks. Data collection techniques included structured questionnaires, direct observation, document analysis, and in-depth interviews. The analysis focused on identifying system inefficiencies, bottlenecks, and staff perceptions related to workload and productivity. Findings reveal several critical issues, including delays in document disposition and approval due to bureaucratic procedures, overdependence on manual tracking and archiving systems, limited integration between departments, insufficient training in digital tools, and work overload during peak administrative periods
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