The Effect of Transformational Leadership and Work Motivation on Employee Performance: Evidence from PT Jasa Marga Tollroad Operator, Surabaya–Gempol Section

Pinky Pininta Dewi; Muhammad Meru Agni

doi:10.55927/ijems.v3i4.140

Authors

Pinky Pininta Dewi Universitas W R Supratman Surabaya
Muhammad Meru Agni Universitas W R Supratman Surabaya

DOI:

https://doi.org/10.55927/ijems.v3i4.140

Keywords:

Employee Performance, Transformational Leadership, Toll Road, Work Motivation

Abstract

This study explores how transformational leadership and work motivation influence employee performance at PT Jasa Marga Tollroad Operator (JMTO), Surabaya–Gempol section. A quantitative explanatory method was applied, involving 46 employees who completed structured questionnaires. The data were analyzed using multiple linear regression. The findings show that both transformational leadership and work motivation significantly improve employee performance, either individually or when combined, with an adjusted R² of 0.322. These results highlight that leadership style and motivation are crucial in maintaining service quality within toll road operations. Beyond confirming previous theories, this research also provides fresh evidence from the infrastructure service sector, which is rarely studied. From a practical perspective, the results offer insights for managers to strengthen supervisory leadership skills and design more effective motivation strategies that can drive better employee and organizational performance

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